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Frequently Asked Questions

Shipping and Delivery

Can I collect from your store at 54 St James's Street in London?

Yes, we are open Monday to Friday between 9am and 5pm and welcome our customers to pick up in-store. A photo ID is required upon collection.

Do you ship internationally?

Unfortunately we do not offer international shipping but you are able to make a purchase and store your metal with us. Please call us on +44 (0)207 871 0532 or email [email protected] to find out more.

How can I track my parcel?

Once the parcel has been dispatched, we will email you the tracking number to the email address you provided when placing the order.

How much is delivery? Is it insured?

We offer free fully insured door to door delivery on all orders for delivery within the UK. For orders below £500, your order will be shipped via Royal Mail 2nd Class Signed For and should take 2 - 3 days. For orders above £500, your order will be shipped via Royal Mail Next Day Delivery by 1pm. All orders will be tracked and orders made before 3pm will be shipped the same day. You can upgrade your delivery method at checkout. Please call us on +44 (0)207 871 0532 or email [email protected] for an accurate quotation on shipping costs abroad.

Full terms and conditions can be found at -

Do you permit shipping to a PO box?

In accordance with UK law and security, we only ship the goods to the registered billing address provided in the online orders.

What is required in a courier delivery?

The courier delivery can only be made to your billing address. We offer a fully insured, door to door next day delivery service via the Royal Mail and other leading courier companies. In case you are not able to be present for the delivery, you can also inform us in advance to change delivery dates or make sure trusted people (such as family members) are avaliable to receive the goods at the location.

Full terms and conditions can be found at -

When do you send my order?

All orders made before 3pm, with cleared funds, will be shipped the same day. Orders that we receive after 3pm will be dispatched the following day. We do not send out orders over the weekend.

Safe Deposit Boxes

Where is your facility?

Our facility is located on 54 St. James’s Street, SW1A 1JT. We are a short walk away from Green Park underground station. There is ample parking (both metered and via the Arlington Street RCP, SW1A 1RA) available to clients.

How big are the boxes and how much do they cost?

Size Dimensions (Millimetre/Inch) Annual Fee Quarterly Fee
Small 40 x 250 x 400 / 1.6 x 9.8 x 15.7” £250 £100
Medium 90 x 250 x 400 / 3.5 x 9.8 x 15.7” £550 £200
Large 290 x 250 x 400 / 15.7 x 9.8 x 15.7” £1,250 £440

All prices listed above are inclusive of VAT.

How do I open an account?

The process takes approximately 15 minutes; simply visit our facility with two forms of ID (photographic and proof of address, dated within the last three months) and complete the account opening form. Once your ID is verified and payment transacted, you will be registered on the biometrics system. You may begin using your box as soon as the keys are handed over.

What identification can I use?

We ask that clients bring two forms of identification: photo ID (passport or driver’s license) and proof of address (bank statement or utility bill) dated within the last three months. Please note that we cannot accept a driver’s license as proof of address.

Can I open an account as an international client?

Yes, the same application process applies for international clients. In addition to photographic identification, please ensure that your proof of address lists your residence abroad.

Do you offer business accounts?

Yes, we require all business account customers to provide appropriate identification. In addition, we request the following information: Business Name, Company Registration Number, VAT Registration Number and Address.

What can I put in my box?

The discretion of our clients is extremely important to us. Clients are welcome to store a wide range of personal belongings in their boxes, as long as they are not mentioned on the list of prohibited items.

Do I need to disclose the contents of my box?

No. Only you (and any additional account holder) will know the contents of your box. We do recommend that you keep a detailed inventory and valuation of your items for insurance purposes.

What happens if I lose my keys?

If one key is lost, you will need to come into the facility for the locks to be replaced. If both keys are lost, a specialist locksmith will be required to drill the box open.

Can I access my box easily?

Yes, no appointment is needed to access your box: you can simply drop in at any time between 9:00 and 17:00, Monday to Friday. Our biometrics system will swiftly verify your identity and you will be escorted to the vault, where you may privately access your box, and the viewing room.

Can I add an additional user to my box?

Yes you can add up to 2 additional users to your account. To do this, you must bring this person(s) to our store with their two forms of ID so you can validate their identity and countersign the additional user form giving them access.

Is there any privacy in the vault?

Yes. We only allow one client in the vault at a time for maximum security and privacy. The vault has a viewing room which you will have private access to.

What payment methods do you accept?

Payment can be made by card, bank transfer or cash. For renewals, we can also take card payment over the phone.

How do I renew my box?

For renewals, a member of our team will usually contact you via email 2 - 4 weeks prior to your renewal date asking you to call the office and make payment. We can accept card payment over the phone for renewal, or you can come in store or pay via bank transfer.

What happens if I wish to cancel my box?

If you wish to cancel your account, simply empty the contents of your box ad return both keys to us. We will then remove you from the biometrics system.

Can I upgrade/downgrade my box?

Yes. You may upgrade or downgrade the box size or level of liability cover midway through a term. We will calculate the difference and charge or reimburse you accordingly.

In the event of my death, what will would happen to my box?

A certified copy of the death certificate must be brought to our office. Access to your safe deposit box will only be allowed for probate valuation. No items may be removed until we have been shown a relevant grant of probate.

How secure are your premises?

Our Class 10 vault facility is among the most secure in the world. (Class 11, the highest grade, is reserved for very few vaults in the world, such as the Bank of England and Fort Knox.)

Whilst we cannot disclose specific security measures, we have a number of highly sophisticated overlapping systems in place to ensure your belongings are secure at all times. Vaults are monitored and secured 24/7 using cutting-edge technology, which is supplemented by highly-trained personnel.

In addition to our own extensive security, we are also linked into the metropolitan police force for rapid response call outs. Our proximity to Buckingham Palace and St James’s Palace ensures that law enforcement officers are never far.

What sort of alarm systems do you have?

The facility is covered by multiple, overlapping alarm systems which span the perimeter and vault area. This is reinforced with high definition day/night CCTV surveillance equipment. Footage is monitored around the clock by security specialists and we have direct links with the police.

Can I insure the contents of my box?

Yes, all Sharps Pixley safe deposit boxes come with £10,000 complimentary Liability Cover included.

Can I purchase additional liability cover?

If you require more than £10,000 Liability Cover, you can purchase additional cover charged at 0.30% based on the value.

Who is your insurance policy with?

We are insured with Howden, London, and our insurance is fully unwritten by Lloyds of London.

How are my items covered?

We have risk insurance with our insurer and when a claim is made, we pass on the funds to our clients.

Subject to pre-agreed amounts, we assume liability for loss or damage to items deposited in our vaults.

Is Sharps Pixley regulated?

We are registered with the Financial Conduct Authority (FCA) as an Annex I Financial Institution (Unique Identification Number 715680) for safe custody services.

How to store jewellery in a safe deposit box?

Different types of jewellery are open to numerous forms of harm from temperatures and humidity. Therefore, you should store your valuables in a safety deposit box with soft fabric lining to ensure the jewellery is safe.

Also, you may want to store your jewellery in a safety deposit box based on the jewellery type. Take into consideration their structure material and gemstones. For example, jewellery containing diamonds may scrape your other treasures as a result of its hardness. Thus, you should consider storing them separately in individual bags or trays.


What factors influence the value of bars and coins?

The price of gold bars and coins is determined by the spot price of gold and bullion value. The price of coins are also influenced by factors such as supply, demand and surface condition.

What is the purpose of the London Bullion Market Association (LBMA)?

The London Bullion Market Association (LBMA) is the pre-eminent standard-setting body for the global wholesale market for precious metals. The mission of the LBMA is to ensure the highest levels of integrity, transparency and leadership for the global precious metals industry by setting standards and developing market services. The LBMA sets a list of rules for the requirement of large gold and silver bars. This set of rules is also known as the Good Delivery specification and includes the stipulations for weighing, packing and delivery. These are highly recognised standards worldwide and ensures that refiners continue maintaining high standards.

What is the London gold fix?

Twice daily a group of four banks carries out the gold price auction at 10.30 and 15:00 via a private telephone conference. This way to fix the gold price has existed since 1919 and is expressed in US dollar per troy ounce. Sterling and Euro prices are available but they are indicative prices for settlement only. From March 20th 2015, the price auctions have been independently operated and administered by ICE Benchmark Administration (IBA).

How does the auction process work?

The chairperson sets the starting price and the price for each round in line with current market conditions and the activity in the auction. Participants then enter their buy and sell orders by volume (i.e. number of ounces). The price discovery process is in US Dollars but participants may, if they wish, request to settle in different currencies. If the net volume of all participants fall within the pre-determined tolerance at the end of a round (i.e. the imbalance is set at 10,000 oz.), the auction will be complete, with all volume tradeable at that price. Netting of orders is processed automatically for participants with all house and client orders, plus any share of the imbalance, contributing to their final net volume. This net volume is then matched against other participants to produce trades with immediate trade confirmations.

Payment Options

How do I know if my payment was received?

If you choose to make payment via bank transfer, we will send you an email confirmation once funds have cleared in our account. We will then ship the goods according to the shipping method you choose or notify you that your bullion is ready for collection. If you pay with a debit card, payment should clear immediately and you will receive an order confirmation to your email with the details of your purchase.

How long will my transfer take?

Funds which are paid via bank transfer can take longer than debit card payments to clear, and we ask you to allow up to 24 hours. International payments from foreign banks can take 1 – 2 days to complete. We expect to receive payment within 48 hours where possible. In accordance with European law, there is no statutory right to return or cancel an order for Gold or Silver once placed due to the fact that the products are subject to price fluctuations in the financial markets that are beyond our control.

What currencies are accepted?

We accept Fiat currency payments in GBP Sterling, US Dollars, CHF Swiss Francs and Euro's.

Our GBP payment details are as follows:

Bank: Lloyds

Account Name: Sharps Pixley Limited

Account Number: 25949768

Sort Code: 30-08-12

IBAN Number: GB83 LOYD 3080 1225 9497 68


Bank Address: 

For USD, CHF and EUR payment details, please contact the team on +44(0) 20 7871 0532, or email us at [email protected]

You can also pay online using various cryptocurrencies. We currently support payment in Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Wrapped Bitcoin (WBTC), Dogecoin (DOGE), Litecoin (LTC), and 5 USD-pegged stablecoins (GUSD, USDC, USDP, DAI, and BUSD).

What documentation is required?

Any purchase made over the value of £5000 or €5500 requires two forms of I.D to be provided: one photo ID, and one address confirmation dated in the last three months. Once you place an order online via our webshop, you will receive an order confirmation to your email, prompting you to provide the necessary identification documents. You only need to provide these documents to us once.

One document from each list below is required as original proof of I.D.

Section 1 (photo ID)- Passport, Full Valid Driving Licence, National Insurance Card, Birth Certificate, National Identify Card (EU only)

Section 2 (proof of address dated in the last three months)- Bank statement, Government HMRC statement, Council Tax or Housing tenancy bill, Housing Deeds, TV licence or Service statement, Utility Bill

Cash transactions per customer are limited to £8,500 or €10,000 per calendar year along with the relevant I.D.

Invoice customer signatures are required for all trades to enable them to take ownership.

What forms of payment do you accept?

We accept payments on our webshop by Bank transfer, Debit Card and Cryptocurrency. Additionally, we accept Credit Cards and Cash payments in our store at 54 St James’s Street, London, SW1A 1JT.

Bank Transfer - You can choose to pay by bank transfer up to £150,000 and once the amount has been credited to us, we will ship the goods according to the shipping method you choose or notify you that your bullion is ready for collection.

Debit Card - You can pay online using a debit card up to the value of £100,000. If the order is placed before 3pm, your bullion will be dispatched the same day with Royal Mail Guaranteed Next Day Delivery to arrive before 1pm, or upgrade to UPS courier service for £30 at checkout.

Cryptocurrency - You can also pay online using various cryptocurrencies. We currently support payment in Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Wrapped Bitcoin (WBTC), Dogecoin (DOGE), Litecoin (LTC), and 5 USD-pegged stablecoins (GUSD, USDC, USDP, DAI, and BUSD). Click on ‘Pay with BitPay’ from the payment options and then follow the onscreen commands. You will then see the exact cost in your chosen cryptocurrency for the trade and have 15 minutes to complete payment either by scanning a QR code or copying an address to your Cryptocurrency wallet. For larger Cryptocurrency transactions above £300,000 please call us on +44 (0)207 871 0532. There is no limit on transaction amounts when paying with Cryptocurrency using our voice broking service. We do currently charge a 0.5% premium for payment by Cryptocurrency. For more information please contact us.

Cash - You can choose to pay by cash at Sharps Pixley, 54 St James’s Street, London, SW1A 1JT. We accept GBP, USD and EUR and each client has an annual limit of up to £8,500 or €10,000.

Credit Card - You can pay in-store using credit cards, including VISA, Mastercard, AMEX and China UnionPay.

Where can I find the payment information?

If you choose to make a bank transfer, the account details and payment information will be included on your order confirmation sent to your email account. You can also request these details over the phone.

Our GBP payment details are as follows:

Bank: Lloyds Bank

Account Name: Sharps Pixley Limited

Account Number: 25949768

Sort Code: 30-80-12

IBAN Number: GB83 LOYD 3080 1225 9497 68



For USD, CHF and EUR payment details, please contact the team on +44(0) 20 7871 0532, or email us at [email protected]

Silver Buying & Selling

Do you buy silver?

Yes we do. We usually pay 98% for silver

Will I be charged VAT on silver?

Yes, if you request to take delivery of your metal, then VAT will be payable. All “white” metals which includes silver, platinum and palladium attract VAT.

Can I buy VAT free silver from Sharps Pixley?

Yes you can as long as you choose to store your silver in our vault you will not have to pay VAT.

What are the applicable storage fees for choosing custody in your vaut?

Silver is a more voluminous metal than gold and our custody fees do reflect that. We charge 0.7% per annum for silver storage in our vault, whereas gold storage fees are just 0.3%

Gold Buying & Selling

Are there discounts?

Our prices are already very competitive and for this reason, we do not offer volume discounts.

Can I order special vintages or mints online?

Unfortunately, you can only inquire specific vintages and mint through our partners at Degussa. Please visit the following website:

Can I sell my gold back to you?

Yes you can; we buy back gold from around 99% to 98% of the value of the gold, assuming the item is still in perfect condition.

We require two forms of I.D. (one photo and one address confirmation dated within 3 months) and we can deposit the sale proceeds into your bank account or in cash.

If you wish to sell gold that you have bought elsewhere, we will pay you around 98% of the value of the gold as an indication price based on content and quality.

Do I need to register to purchase online?

We encourage our customers to register with us as it facilitates future purchases by remembering previous information that you have provided. If you do not wish to receive marketing from us, you have the option to opt-out during registration.

Is there a minimum / maximum order?

Yes, the limits via the webshop are as follows:

Debit Card - up to £35,000

Bank Transfer - up to £100,000

Bitcoin - up to £300,000

For larger trades, please call us on +44 (0)207 871 0532 or email [email protected] to find out more

What is the price countdown in the cart?

Prices online are updated every minute. During checkout, you have 15 minutes to complete your order before the prices of the item are updated again. The remaining time is displayed in the upper right header.

What is your refund policy?

We do not offer any refunds due to price fluctuations of gold.

What time can I order online?

Our online store is available 24 hours, 7 days a week.

Gold for Pension Schemes

What is a SIPP?

A Self-Invested Personal Pension (SIPP) is designed to help to help you accumulate a sum of money which is then used to provide you with an income after you reach your chosen pension age. It can give you greater choice and control than alternative pensions enabling you to choose your own investments. You can pay one-off or regular contributions into the SIPP to take advantage of the generous tax privileges available. You can also transfer existing pension benefits into the SIPP.

Will my pension gold be independently audited?

Your pension gold will be independently audited bi-annually by Deloitte and Alex Stewart International, a leading gold assayer and member of the London Bullion Market Association (LBMA).

Can Sharps Pixley provide investment or financial advice to you?

No, we are not regulated to provide investment and financial advice to either the trustees or the members. You can seek your own independent financial advice via your existing financial adviser. If you do not already have one, you can find details of advisers local to you at or contact the Personal Finance Society on 020 8530 0852. We are happy to work with other professional advisers to implement investment decisions and strategies.

What happens if I die?

If you die, your pension scheme benefits will be paid to your beneficiaries – either as a lump sum or as an ongoing pension. You’ll need to complete a nomination form declaring who you want the payments to go to. The tax treatment of any death benefits paid from your pension scheme will depend on your circumstances. These are paid at the discretion of your pension provider the Scheme Administrator.

When can I take benefits?

You can start to take retirement benefits from age 55. If you are in serious ill health, or in a recognised qualifying occupation, you may be able to take benefits earlier.

Can I have a tax free lump sum?

This is now known as a pension commencement lump sum. You will usually be able to take up to 25% of your scheme entitlement (or 25% of your available Lifetime Allowance if it is lower) as a pension commencement lump sum which is tax-free.

How can I get started?

Instruct your Independent Financial Advisor (IFA), wealth manager or pension provider to contact us or enquire with us directly on +44 (0)207 871 0532 or [email protected] 

What is a SSAS?

A Small Self Administered Scheme (SSAS) is a pension trust set up by a limited company or a partnership. SSAS’s are primarily set up by private and family run limited companies for the benefit of the owner directors and senior employees. The members are also trustees and so have control and flexibility over the Scheme assets and investment choices in a tax efficient environment.

Can I invest in gold using my SIPP / SSAS?

Yes, investment grade physical gold has been eligible for inclusion in Self-Invested Personal Pensions (SIPP) and Small Self-Administered Schemes (SSAS) since 2006. Depending on your circumstances, the UK Government will pay up to 45% of the cost of your gold. In addition, any appreciation will be Capital Gains Tax (CGT) exempt subject to rules and guidelines set out by by HMRC.

Which gold products can I buy within my SIPP / SSAS?

The HMRC requirement is that only investment grade gold bars with a purity of no less than 995 are eligible to be held within your SIPP/SSAS. When you buy Gold from Sharps Pixley, the bars have a purity of 999.9 and are supplied by a London Bullion Market Association (LBMA) accredited 'London Good Delivery' refinery.

Can I buy silver, platinum, palladium or gold coins for my SIPP / SSAS?

No, it is not possible to hold silver, platinum, palladium or gold coins within your pension.

Can I take delivery or collect the gold bullion in my SIPP / SSAS?

It is the HMRC requirement that the bullion held in your SIPP/SSAS must remain within the vaulting arrangement.

What does it cost to buy?

The price over the London interbank spot price offered will depend upon the size of bar. For a kilobar you will pay approximately 1.5% over the market price (depending upon market conditions).

What does it cost to sell?

When you choose to sell, we will buy back from you at a 1% discount to the interbank spot price. Upon sale, the proceeds plus or minus storage fees will be returned directly to your trustee’s bank account on the same day.

How does Storage work and what are the costs?

Storage fees are equivalent to 0.3% p.a based on the prevailing market value of the gold held. An initial term, two years storage, must be paid in advance at time of purchase and Sharps Pixley add a 0.6% premium to the purchase price to reflect this fee. Any fees thereafter will accrue and be settled from the sale proceeds when the gold is subsequently sold. All gold held within your SIPP / SSAS will be held by Sharps Pixley in their vault as per the requirement of HMRC. This is 100% allocated and segregated storage in a highly secure vault insured through JLT, a leading Lloyd’s of London broker.

Buy Gold Using Bitcoin

How to Pay with Bitcoin

Bitcoin is secure money for the internet. You can pay without handing out sensitive financial information, and you don't need an account.


It is important that you use a true bitcoin wallet app that automatically calculates sufficient miner fees. These fees help to ensure timely confirmation for your transaction on the Bitcoin network.

You can use any of these popular wallets to make secure, successful payments to BitPay merchants.


If you don't yet have bitcoin in your bitcoin wallet yet, you'll need to buy some.

Bitcoin exchanges are available all over the world, allowing users to convert any currency into and out of bitcoin. Every country and region is different, so you'll want to do some research before choosing an exchange.

Exchanges and accounts do not send your bitcoin payments immediately, so they are not good for paying BitPay merchants. To avoid payment problems, first withdraw your bitcoin from the exchange to your spending bitcoin wallet before attempting to spend it.


Making a bitcoin payment is fast, convenient, and extremely secure.

To make a payment, you won't need to enter any sensitive card information. Instead, you'll simply send the payment from your wallet app.

Remember to send your payment during the 15-minute payment window. BitPay only guarantees the fixed BTC price for this time period. Do not send payments to expired invoices.

There are several ways to pay a BitPay invoice from your bitcoin wallet.


If your wallet is on a different mobile device, you can scan this code to open the payment in your wallet. Your wallet will lock in with the correct receiving bitcoin address and sending amount. Then make the payment.


If your wallet is on the device you're using to view the invoice, you can open the payment in your wallet by tapping here. Confirm everything is correct, and your wallet will make the payment.


Copy the payment URL from the invoice to your wallet, check your payment details, and send the payment.


Bitcoin miner fees are the cost your wallet pays for the computing power which confirms bitcoin transactions on the Bitcoin network. Miner fees are not BitPay fees, and they cannot be refunded. These fees can be higher or lower depending on the number of transactions waiting to be confirmed on the Bitcoin network.


The Network Cost fee included in your invoice total covers the bitcoin miner fee cost of BitPay's transaction sweep for your payment. This fee is an operational cost, not revenue collected by BitPay. It is not included with refunds. Learn more about the reasons for this cost.

How do I pay without a payment bitcoin address?

BitPay invoices have recently changed to display Payment Protocol URLs or a Payment Protocol QR codes, which provide bitcoin address and amount information securely to bitcoin wallets.

You can use any of the popular Payment Protocol-compatible wallets below to pay a BitPay invoice. If you don't have one of these wallets yet, simply create a wallet and send some bitcoin to it.

There are several ways to pay a BitPay invoice (like the one below) from your bitcoin wallet.


Scan the QR code to open the payment in your mobile wallet. Your wallet will lock in with the correct receiving bitcoin address and sending amount. Then make the payment.


If your wallet is on the device you're using to view the invoice, you can open the payment in your wallet by tapping "Open in wallet". Confirm everything is correct, and you can send the payment from your wallet.


Copy the payment URL (Beginning with bitcoin=?r-https://) from the invoice and paste it into your wallet's "Send" screen. Check your payment details, then send the payment.

You'll see the payment reflected on the invoice instantly when you hit "Send" in your wallet. Remember to send your payment during the 15-minute payment window. BitPay only guarantees the fixed BTC price for this time period.

For more information on sending a payment, see How to Pay with Bitcoin, or watch our video guide.

Did my BitPay transaction go through?

Bitcoin payments usually require 6 confirmations before the transfer is marked as complete. Depending on the mining fee paid, a transfer will be considered high or low priority, so generally speaking, the higher the mining fee, the quicker the settlement.

Bitcoin is a decentralized digital currency controlled by a massive open-source network of people, you can use third-party services to check if your payment successfully transferred. Just enter in your block or transaction ID in the search bar. Once your block or transaction ID is located, the status of the transfer will appear. 

Is there a surcharge paying with Bitcoin?

Yes, there is a 0.5% surcharge when paying with Bitcoin. Our payment processor BitPay charges us 1%, so we have split this charge equally between you and us.

Is there a minimum / maximum Bitcoin transaction size?

You can pay with Bitcoin via the web shop up to £300,000

There is a minimum transaction size of £100

For larger transactions, please call us directly on +44 (0)207 871 0532

What is the process?

Buying gold bullion online with Bitcoin is easy at the Sharps Pixley online shop, just follow the transaction process to the payment method selection page and click on Bitcoin. There is a 0.5% surcharge for paying online with Bitcoin, which is 2% less than paying with a credit card, and this fee will be applied at this stage. By clicking through accepting the terms and conditions and clicking pay now, a window will appear from BitPay allowing the customer to scan a QR code to complete the payment or they can copy the address and send the correct amount of Bitcoin to that address from a Payment Protocol Compatible Bitcoin wallet.

How does Bitcoin work?

New Bitcoins are generated though a process called mining but you can also purchase bitcoins on a Bitcoin exchange. The whole Bitcoin network is used to monitor and verify both the creation of new Bitcoins through mining, and the transfer of Bitcoins between users. A log is collectively maintained of all transactions with every new transaction broadcast across the Bitcoin network.

What is Bitcoin?

Bitcoin is a new digital currency that was created in 2009 and is held electronically. Bitcoin works on a public ledger called blockchain, which holds a decentralised record of all transactions that is updated and held by all users of the network. Once you acquire bitcoins, you will keep them in a digital “wallet,” which can be stored either online or offline. Your wallet is like your own private bank, over which you have total control.

Price Match Guarantee

What does the Sharps Pixley Price Match Guarantee mean?

The Sharps Pixley price match guarantee means that, if you see any of our popular products, indicated by the Price Match Guarantee ‘sticker,’ at a lower price, we will match that price for you, as long as certain conditions are met.

What products does the Sharps Pixley Price Match Guarantee include?

It includes popular investment grade gold products, undamaged, not pre-owned and sold directly through a reputable UK dealer in £GBP.

Which gold bars does it apply to, is it just Degussa bars?

No, it is not just Degussa gold bars, it applies to selected investment grade gold bars which have been produced by an LBMA accredited good delivery refinery. Please click here to see which refineries are accredited by the LBMA.

Which gold coins are covered by the guarantee?

Our price match guarantee applies to selected investment grade gold coins which have been produced by world renowned mints who are full members of the London Bullion Market Association (LBMA). Please click here to see which mint is a full member of the LBMA.

Are there any restrictions to the Price Match Guarantee?

Yes there are; It cannot be used in conjunction with any other promotion or offer; It is only available on items currently held in stock by an authorised retailer and available for immediate purchase (delivery within 2-3 business days). It is not applicable on products which must be pre-ordered, or specify a delayed delivery time; It is not available on items, offered by competitors, which are on offer, sale or discounted in any way from their original price; It does not apply if the selected authorised stockist or retailer is in administration or closing down.