FAQs

Most Frequently Asked Questions

Can I sell my gold back to you?

Yes you can; we buy back gold from 99% to 98% of the value of the gold, assuming the item is still in perfect condition.

We require two forms of I.D. (one photo and one address confirmation dated within 3 months) and we can deposit the sale proceeds into your bank account or in cash.

If you wish to sell gold that you have bought elsewhere, we will pay you around 98% of the value of the gold as an indication price based on content and quality.

How to Pay with Bitcoin

Bitcoin is secure money for the internet. You can pay without handing out sensitive financial information, and you don't need an account.

1. FIRST YOU'LL NEED A BITCOIN WALLET – AN APP THAT LETS YOU RECEIVE, HOLD, AND SPEND BITCOIN

It is important that you use a true bitcoin wallet app that automatically calculates sufficient miner fees. These fees help to ensure timely confirmation for your transaction on the Bitcoin network.

You can use any of these popular wallets to make secure, successful payments to BitPay merchants.

2. MOVE BITCOIN INTO YOUR SPENDING WALLET

If you don't yet have bitcoin in your bitcoin wallet yet, you'll need to buy some.

Bitcoin exchanges are available all over the world, allowing users to convert any currency into and out of bitcoin. Every country and region is different, so you'll want to do some research before choosing an exchange.

Exchanges and accounts do not send your bitcoin payments immediately, so they are not good for paying BitPay merchants. To avoid payment problems, first withdraw your bitcoin from the exchange to your spending bitcoin wallet before attempting to spend it.

3. MAKE A PAYMENT

Making a bitcoin payment is fast, convenient, and extremely secure.

To make a payment, you won't need to enter any sensitive card information. Instead, you'll simply send the payment from your wallet app.

Remember to send your payment during the 15-minute payment window. BitPay only guarantees the fixed BTC price for this time period. Do not send payments to expired invoices.

There are several ways to pay a BitPay invoice from your bitcoin wallet.

A - SCAN THE QR CODE

If your wallet is on a different mobile device, you can scan this code to open the payment in your wallet. Your wallet will lock in with the correct receiving bitcoin address and sending amount. Then make the payment.

B - OPEN IN WALLET

If your wallet is on the device you're using to view the invoice, you can open the payment in your wallet by tapping here. Confirm everything is correct, and your wallet will make the payment.

C - SEND THE PAYMENT MANUALLY

Copy the payment URL from the invoice to your wallet, check your payment details, and send the payment.

BITCOIN MINER FEES

Bitcoin miner fees are the cost your wallet pays for the computing power which confirms bitcoin transactions on the Bitcoin network. Miner fees are not BitPay fees, and they cannot be refunded. These fees can be higher or lower depending on the number of transactions waiting to be confirmed on the Bitcoin network.

NETWORK COST FEE

The Network Cost fee included in your invoice total covers the bitcoin miner fee cost of BitPay's transaction sweep for your payment. This fee is an operational cost, not revenue collected by BitPay. It is not included with refunds. Learn more about the reasons for this cost.

What are the limits for each payment form?

Debit Card - up to £35,000 via the web shop

Bank Transfer - up to £100,000 via the web shop

Bitcoin - up to £300,000 via the web shop

For larger trades, please call us on +44 (0)207 871 0532 or email info@sharpspixley.com to find out more

What documentation do I need?

To ensure we comply with HMRC

Any purchase over the value of £5000 or €5500 requires two forms of I.D. and will be issued with an invoice

Multiple trades from the same customer must not exceed £8,500 or €10,000 per year without I.D.

Cash transactions per customer are limited to £8,500 or €10,000 per calendar year along with the relevant I.D.

Invoice customer signatures are required for all trades to enable them to take ownership

One document from each list below is required as original proof of I.D.

Section 1 - Passport, Full Valid Driving Licence, National Insurance Card, Birth Certificate, National Identify Card (EU only)

Section 2 - Bank statement, Government HMRC statement, Council Tax or Housing tenancy bill, Housing Deeds, TV licence or Service statement, Utility Bill

What forms of payment do you accept?

We accept payments on our webshop by Bank transfer, Debit Card and Bitcoin

Bank Transfer - You can choose to pay by bank transfer up to £100,000 and once the amount has been credited to us, we will ship the goods according to the shipping method you choose or notify you that your bullion is ready for collection.

Debit Card - You can pay online using a debit card up to the value of £35,000. If the order is placed before 3pm, your bullion will be dispatched the same day with Royal Mail Guaranteed Next Day Delivery to arrive before 1pm.

Bitcoin - For smaller transactions, you can also pay online using Bitcoin from a BIP-70 compatible wallet. Click on Bitcoin from the payment options and then follow the on screen commands. You will then see the exact cost in Bitcoin for the trade and have 15 minutes to complete payment either by scanning a QR code or copying an address to your Bitcoin wallet. For larger Bitcoin transactions above £300,000 please call us on +44 (0)207 871 0532. There is no limit on transaction amounts when paying by Bitcoin using our voice broking service. We do charge a 0.5% premium for payment by Bitcoin. Payments can take 1 - 2 days to reach our client account from our payment processing partner Bitpay. As soon as funds are received we will ship your order. For more information please contact us.

What is required in a courier delivery?

The courier delivery can only be made to your billing address. We offer a fully insured, next day delivery service via the Royal Mail. The person carrying out the delivery must document the handover of the shipment by taking a signature. In case you are not able to be present for the delivery, you can also entitle family members to receive the goods. In such cases, the person will need the following documentation: - Written approval from yourself - A copy of your identification - Their own identity card or passport

Shipping and Delivery

Can I collect from your store at 54 St James's Street in London?

Yes, we are open between 10am – 5pm and welcome our customers to pick up in-store. 

Do you ship internationally?

Unfortunately we do not offer international shipping but you are able to make a purchase and store your metal with us. Please call us on +44 (0)207 871 0532 or email info@sharpspixley.com to find out more.

How can I track my parcel?

Once the parcel has been dispatched, we will email you the tracking number to the email address you provided when placing the order.

How much is delivery? Is it insured?

We offer free fully insured delivery on all orders for delivery within the UK. For orders below £500, your order will be shipped via Royal Mail 2nd Class Signed For and should take 2 - 3 days. For orders above £500, your order will be shipped via Royal Mail Next Day Delivery by 1pm. All orders will require a signature and orders made before 3pm will be shipped the same day. You can upgrade your delivery method at checkout. Please call us on +44 (0)207 871 0532 or email info@sharpspixley.com for an accurate quotation on shipping costs abroad.

Do you permit shipping to a PO box?

In accordance with UK law and security, we only ship the goods to the registered billing address provided in the online orders.

What is required in a courier delivery?

The courier delivery can only be made to your billing address. We offer a fully insured, next day delivery service via the Royal Mail. The person carrying out the delivery must document the handover of the shipment by taking a signature. In case you are not able to be present for the delivery, you can also entitle family members to receive the goods. In such cases, the person will need the following documentation: - Written approval from yourself - A copy of your identification - Their own identity card or passport.

When do you send my order?

Any order that we receive and the money is cleared before 3pm is normal despatched the same day. Orders that we receive after 3pm will be despatched the following day. We do not send out orders over the weekend.

Safe Deposit Boxes 

Where is your facility?

Our facility is located on 54 St. James’s Street, SW1A 1JT. We are a short walk away from Green Park underground station. There is ample parking (both metered and via the Arlington Street RCP, SW1A 1RA) available to clients.

How big are the boxes and how much do they cost?
SizeDimensions (Millimetre/Inch)Annual FeeQuarterly Fee
Small 40 x 250 x 400 / 1.6 x 9.8 x 15.7” £250 £100
Medium 90 x 250 x 400 / 3.5 x 9.8 x 15.7” £550 £200
Large 290 x 250 x 400 / 15.7 x 9.8 x 15.7” £1,250 £440

All prices listed above are inclusive of VAT. 

How do I open an account?

The process takes approximately 15 minutes; simply visit our facility with two forms of ID (photographic and proof of address, dated within the last three months) and complete the account opening form. Once your ID is verified and payment transacted, you will be registered on the biometrics system. You may begin using your box as soon as the keys are handed over.

What identification can I use?

We ask that clients bring two forms of identification: photo ID (passport or driver’s license) and proof of address (bank statement or utility bill) dated within the last three months. Please note that we cannot accept a driver’s license as proof of address.

Can I open an account as an international client?

Yes, the same application process applies for international clients. In addition to photographic identification, please ensure that your proof of address lists your residence abroad.

Do you offer business accounts?

Yes, we require all business account customers to provide appropriate identification. In addition, we request the following information: Business Name, Company Registration Number, VAT Registration Number and Address.

What can I put in my box?

The discretion of our clients is extremely important to us. Clients are welcome to store a wide range of personal belongings in their boxes, as long as they are not mentioned on the list of prohibited items

Do I need to disclose the contents of my box?

No. Only you (and any additional account holder) will know the contents of your box. We do recommend that you keep a detailed inventory and valuation of your items for insurance purposes.

What happens if I lose my keys?

If one key is lost, you will need to come into the facility for the locks to be replaced. If both keys are lost, a specialist locksmith will be required to drill the box open.

Can I access my box easily?

Yes, no appointment is needed to access your box: you can simply drop in at any time between 10:00 and 17:00, Monday to Friday. Our biometrics system will swiftly verify your identity and you will be escorted to the vault, where you may privately access your box, and the viewing room.

Can I add an additional user to my box?

Yes you can add up to 2 additional users to your account. To do this, you must bring this person(s) to our store with their two forms of ID so you can validate their identity and countersign the additional user form giving them access.

Is there any privacy in the vault?

Yes. We only allow one client in the vault at a time for maximum security and privacy. The vault has a viewing room which you will have private access to.

What payment methods do you accept?

Payment can be made by card, bank transfer or cash. For renewals, we can also take card payment over the phone.

How do I renew my box?

For renewals, a member of our team will usually contact you via email 2 - 4 weeks prior to your renewal date asking you to call the office and make payment. We can accept card payment over the phone for renewal, or you can come in store or pay via bank transfer.

What happens if I wish to cancel my box?

If you wish to cancel your account, simply call or visit us. Once keys are handed back, we will reimburse you the £100 key deposit taken at sign up. Repayment of the deposit can be done in cash or via bank transfer.

Can I upgrade/downgrade my box?

Yes. You may upgrade or downgrade the box size or level of liability cover midway through a term. We will calculate the difference and charge or reimburse you accordingly.

In the event of my death, what will would happen to my box?

A certified copy of the death certificate must be brought to our office. Access to your safe deposit box will only be allowed for probate valuation. No items may be removed until we have been shown a relevant grant of probate.

How secure are your premises?

Our Class 10 vault facility is among the most secure in the world. (Class 11, the highest grade, is reserved for very few vaults in the world, such as the Bank of England and Fort Knox.)

Whilst we cannot disclose specific security measures, we have a number of highly sophisticated overlapping systems in place to ensure your belongings are secure at all times. Vaults are monitored and secured 24/7 using cutting-edge technology, which is supplemented by highly-trained personnel.

In addition to our own extensive security, we are also linked into the metropolitan police force for rapid response call outs. Our proximity to Buckingham Palace and St James’s Palace ensures that law enforcement officers are never far.

What sort of alarm systems do you have?

The facility is covered by multiple, overlapping alarm systems which span the perimeter and vault area. This is reinforced with high definition day/night CCTV surveillance equipment. Footage is monitored around the clock by security specialists and we have direct links with the police.

Can I insure the contents of my box?

Yes, all Sharps Pixley safe deposit boxes come with £10,000 complimentary Liability Cover included.

Can I purchase additional liability cover?

If you require more than £10,000 Liability Cover, you can purchase additional cover at the following rates:

Liability CoverAnnual FeeQuarterly Fee
£10,000 Included Included
£25,000 £75 £25
£75,000 £220 £75
£100,000 £300 £100
£250,000 £750 £250
£500,000 £1,500 £525

* For cover above £500,000 please contact us on +44 (0)20 7871 0532. All fees are inclusive of VAT. 

Who is your insurance policy with?

We are insured with the JLT Group. JLT are a Lloyds of London backed insurance broker.

How are my items covered?

We have risk insurance with our insurer and when a claim is made, we pass on the funds to our clients.

Subject to pre-agreed amounts, we assume liability for loss or damage to items deposited in our vaults.

Is Sharps Pixley regulated?

We are registered with the Financial Conduct Authority (FCA) as an Annex I Financial Institution (Unique Identification Number 715680) for safe custody services.

General 

What factors influence the value of bars and coins?

The price of gold bars and coins is determined by the spot price of gold and bullion value. The price of coins are also influenced by factors such as supply, demand and surface condition.

What is the purpose of the London Bullion Market Association (LBMA)?

The London Bullion Market Association (LBMA) is the pre-eminent standard-setting body for the global wholesale market for precious metals. The mission of the LBMA is to ensure the highest levels of integrity, transparency and leadership for the global precious metals industry by setting standards and developing market services. The LBMA sets a list of rules for the requirement of large gold and silver bars. This set of rules is also known as the Good Delivery specification and includes the stipulations for weighing, packing and delivery. These are highly recognised standards worldwide and ensures that refiners continue maintaining high standards.

What is the London gold fix?

Twice daily a group of four banks carries out the gold price auction at 10.30 and 15:00 via a private telephone conference. This way to fix the gold price has existed since 1919 and is expressed in US dollar per troy ounce. Sterling and Euro prices are available but they are indicative prices for settlement only. From March 20th 2015, the price auctions have been independently operated and administered by ICE Benchmark Administration (IBA). 

How does the auction process work?

The chairperson sets the starting price and the price for each round in line with current market conditions and the activity in the auction. Participants then enter their buy and sell orders by volume (i.e. number of ounces). The price discovery process is in US Dollars but participants may, if they wish, request to settle in different currencies. If the net volume of all participants fall within the pre-determined tolerance at the end of a round (i.e. the imbalance is set at 10,000 oz.), the auction will be complete, with all volume tradeable at that price. Netting of orders is processed automatically for participants with all house and client orders, plus any share of the imbalance, contributing to their final net volume. This net volume is then matched against other participants to produce trades with immediate trade confirmations.

Payment 

How do I know if my payment is received?

As soon as we have received your payment we will get in contact with you to let you know that your order will be processed and dispatched accordingly.

How long will my transfer take?

Payments done via debit cards are processed faster due to 3D Secure authentication. Funds paid via bank transfer are expected to take longer to clear and we estimate a time frame of 24 hours, payments from foreign banks can take longer. Bank transfers need to be made within 48H or else the order will be cancelled. Bitcoin payments, made via our payment processing partner BitPay, can take 1 - 2 days to complete.

What are the limits for each payment form?

Debit Card - up to £35,000 via the web shop

Bank Transfer - up to £100,000 via the web shop

Bitcoin - up to £300,000 via the web shop

For larger trades, please call us on +44 (0)207 871 0532 or email info@sharpspixley.com to find out more

What currencies do you accept?

We accept payments in GBP Sterling, US Dollars and Euro's.

What documentation do I need?

To ensure we comply with HMRC

Any purchase over the value of £5000 or €5500 requires two forms of I.D. and will be issued with an invoice

Multiple trades from the same customer must not exceed £8,500 or €10,000 per year without I.D.

Cash transactions per customer are limited to £8,500 or €10,000 per calendar year along with the relevant I.D.

Invoice customer signatures are required for all trades to enable them to take ownership

One document from each list below is required as original proof of I.D.

Section 1 - Passport, Full Valid Driving Licence, National Insurance Card, Birth Certificate, National Identify Card (EU only)

Section 2 - Bank statement, Government HMRC statement, Council Tax or Housing tenancy bill, Housing Deeds, TV licence or Service statement, Utility Bill

What forms of payment do you accept?

We accept payments on our webshop by Bank transfer, Debit Card and Bitcoin

Bank Transfer - You can choose to pay by bank transfer up to £100,000 and once the amount has been credited to us, we will ship the goods according to the shipping method you choose or notify you that your bullion is ready for collection.

Debit Card - You can pay online using a debit card up to the value of £35,000. If the order is placed before 3pm, your bullion will be dispatched the same day with Royal Mail Guaranteed Next Day Delivery to arrive before 1pm.

Bitcoin - For smaller transactions, you can also pay online using Bitcoin from BIP-70 compatible wallet. Click on Bitcoin from the payment options and then follow the on screen commands. You will then see the exact cost in Bitcoin for the trade and have 15 minutes to complete payment either by scanning a QR code or copying an address to your Bitcoin wallet. For larger Bitcoin transactions above £300,000 please call us on +44 (0)207 871 0532. There is no limit on transaction amounts when paying by Bitcoin using our voice broking service. We do currently charge a 0.5% premium for payment by Bitcoin. Payments can take 1 - 2 days to reach our client account from our payment processing partner Bitpay. As soon as funds are received we will ship your order. For more information please contact us.

Where can I find the payment information?

If you have chosen to make a bank transfer, the details of the payment information will be included in your order confirmation (sent to your email account). The payment details are as follows: Bank : HSBC Account Name: Sharps Pixley Client Account Account Number: 41304461 Sort Code: 40-40-45 IBAN Number : GB21MIDL40404541304461 BIC or SWIFT Code : HBUKGB4B

Silver Buying & Selling

Do you buy silver?

Yes we do. We usually pay 98% for silver

Will I be charged VAT on silver?

Yes, if you request to take delivery of your metal, then VAT will be payable. All “white” metals which includes silver, platinum and palladium attract VAT.

Can I buy VAT free silver from Sharps Pixley?

Yes you can as long as you choose to store your silver in our vault you will not have to pay VAT. 

What are the applicable storage fees for choosing custody in your vaut?

Silver is a more voluminous metal than gold and our custody fees do reflect that. We charge 0.7% per annum for silver storage in our vault, whereas gold storage fees are just 0.3%

Gold Buying & Selling

Are there discounts?

Our prices are already very competitive and for this reason, we do not offer volume discounts.

Can I order special vintages or mints online?

Unfortunately, you can only inquire specific vintages and mint through our partners at Degussa. Please visit the following website: http://www.degussa-goldhandel.de/en/index.aspx

Can I sell my gold back to you?

Yes you can; we buy back gold from around 99% to 98% of the value of the gold, assuming the item is still in perfect condition.

We require two forms of I.D. (one photo and one address confirmation dated within 3 months) and we can deposit the sale proceeds into your bank account or in cash.

If you wish to sell gold that you have bought elsewhere, we will pay you around 98% of the value of the gold as an indication price based on content and quality.

Do I need to register to purchase online?

We encourage our customers to register with us as it facilitates future purchases by remembering previous information that you have provided. If you do not wish to register with us, you will always have the possibility of proceeding the checkout as a guest.

Is there a minimum / maximum order?

Yes, the limits via the webshop are as follows:

Debit Card - up to £35,000

Bank Transfer - up to £100,000

Bitcoin - up to £300,000

For larger trades, please call us on +44 (0)207 871 0532 or email info@sharpspixley.com to find out more

What is the price countdown in the cart?

Prices online are updated every minute. During checkout, you have 15 minutes to complete your order before the prices of the item are updated again. The remaining time is displayed in the upper right header.

What is your refund policy?

We do not offer any refunds due to price fluctuations of gold.

What time can I order online?

Our online store is available 24 hours, 7 days a week.

Gold for Pension Schemes

What is a SIPP?

A Self-Invested Personal Pension (SIPP) is designed to help to help you accumulate a sum of money which is then used to provide you with an income after you reach your chosen pension age. It can give you greater choice and control than alternative pensions enabling you to choose your own investments. You can pay one-off or regular contributions into the SIPP to take advantage of the generous tax privileges available. You can also transfer existing pension benefits into the SIPP.

Will my pension gold be independently audited ?

Your pension gold will be independently audited bi-annually by Deloitte and Alex Stewart International, a leading gold assayer and member of the London Bullion Market Association (LBMA).

Can Sharps Pixley provide investment or financial advice to you?

No, we are not regulated to provide investment and financial advice to either the trustees or the members. You can seek your own independent financial advice via your existing financial adviser. If you do not already have one, you can find details of advisers local to you at www.findanadviser.org or contact the Personal Finance Society on 020 8530 0852. We are happy to work with other professional advisers to implement investment decisions and strategies.

What happens if I die?

If you die, your pension scheme benefits will be paid to your beneficiaries – either as a lump sum or as an ongoing pension. You’ll need to complete a nomination form declaring who you want the payments to go to. The tax treatment of any death benefits paid from your pension scheme will depend on your circumstances. These are paid at the discretion of your pension provider the Scheme Administrator.

When can I take benefits ?

You can start to take retirement benefits from age 55. If you are in serious ill health, or in a recognised qualifying occupation, you may be able to take benefits earlier.

Can I have a tax free lump sum?

This is now known as a pension commencement lump sum. You will usually be able to take up to 25% of your scheme entitlement (or 25% of your available Lifetime Allowance if it is lower) as a pension commencement lump sum which is tax-free.

How can I get started?

Instruct your Independent Financial Advisor (IFA), wealth manager or pension provider to contact us or enquire with us directly on +44 (0)207 871 0532 or pension@sharpspixley.com

What is a SSAS ?

A Small Self Administered Scheme (SSAS) is a pension trust set up by a limited company or a partnership. SSAS’s are primarily set up by private and family run limited companies for the benefit of the owner directors and senior employees. The members are also trustees and so have control and flexibility over the Scheme assets and investment choices in a tax efficient environment.

Can I invest in gold using my SIPP / SSAS?

Yes, investment grade physical gold has been eligible for inclusion in Self-Invested Personal Pensions (SIPP) and Small Self-Administered Schemes (SSAS) since 2006. Depending on your circumstances, the UK Government will pay up to 45% of the cost of your gold. In addition, any appreciation will be Capital Gains Tax (CGT) exempt subject to rules and guidelines set out by by HMRC.

Which gold products can I buy within my SIPP / SSAS?

The HMRC requirement is that only investment grade gold bars with a purity of no less than 995 are eligible to be held within your SIPP/SSAS. When you buy Gold from Sharps Pixley, the bars have a purity of 999.9 and are supplied by a London Bullion Market Association (LBMA) accredited 'London Good Delivery' refinery.

Can I buy silver, platinum, palladium or gold coins for my SIPP / SSAS?

No, it is not possible to hold silver, platinum, palladium or gold coins within your pension.

Can I take delivery or collect the gold bullion in my SIPP / SSAS?

It is the HMRC requirement that the bullion held in your SIPP/SSAS must remain within the vaulting arrangement.

What does it cost to buy?

The price over the London interbank spot price offered will depend upon the size of bar. For a kilobar you will pay approximately 1.5% over the market price (depending upon market conditions).

What does it cost to sell?

When you choose to sell, we will buy back from you at a 1% discount to the interbank spot price. Upon sale, the proceeds plus or minus storage fees will be returned directly to your trustee’s bank account on the same day.

How does Storage work and what are the costs?

Storage fees are equivalent to 0.3% p.a based on the prevailing market value of the gold held. An initial term, two years storage, must be paid in advance at time of purchase and Sharps Pixley add a 0.6% premium to the purchase price to reflect this fee. Any fees thereafter will accrue and be settled from the sale proceeds when the gold is subsequently sold. All gold held within your SIPP / SSAS will be held by Sharps Pixley in their vault as per the requirement of HMRC. This is 100% allocated and segregated storage in a highly secure vault insured through JLT, a leading Lloyd’s of London broker.

Buy Gold Using Bitcoin

How to Pay with Bitcoin

Bitcoin is secure money for the internet. You can pay without handing out sensitive financial information, and you don't need an account.

1. FIRST YOU'LL NEED A BITCOIN WALLET – AN APP THAT LETS YOU RECEIVE, HOLD, AND SPEND BITCOIN

It is important that you use a true bitcoin wallet app that automatically calculates sufficient miner fees. These fees help to ensure timely confirmation for your transaction on the Bitcoin network.

You can use any of these popular wallets to make secure, successful payments to BitPay merchants.

2. MOVE BITCOIN INTO YOUR SPENDING WALLET

If you don't yet have bitcoin in your bitcoin wallet yet, you'll need to buy some.

Bitcoin exchanges are available all over the world, allowing users to convert any currency into and out of bitcoin. Every country and region is different, so you'll want to do some research before choosing an exchange.

Exchanges and accounts do not send your bitcoin payments immediately, so they are not good for paying BitPay merchants. To avoid payment problems, first withdraw your bitcoin from the exchange to your spending bitcoin wallet before attempting to spend it.

3. MAKE A PAYMENT

Making a bitcoin payment is fast, convenient, and extremely secure.

To make a payment, you won't need to enter any sensitive card information. Instead, you'll simply send the payment from your wallet app.

Remember to send your payment during the 15-minute payment window. BitPay only guarantees the fixed BTC price for this time period. Do not send payments to expired invoices.

There are several ways to pay a BitPay invoice from your bitcoin wallet.

A - SCAN THE QR CODE

If your wallet is on a different mobile device, you can scan this code to open the payment in your wallet. Your wallet will lock in with the correct receiving bitcoin address and sending amount. Then make the payment.

B - OPEN IN WALLET

If your wallet is on the device you're using to view the invoice, you can open the payment in your wallet by tapping here. Confirm everything is correct, and your wallet will make the payment.

C - SEND THE PAYMENT MANUALLY

Copy the payment URL from the invoice to your wallet, check your payment details, and send the payment.

BITCOIN MINER FEES

Bitcoin miner fees are the cost your wallet pays for the computing power which confirms bitcoin transactions on the Bitcoin network. Miner fees are not BitPay fees, and they cannot be refunded. These fees can be higher or lower depending on the number of transactions waiting to be confirmed on the Bitcoin network.

NETWORK COST FEE

The Network Cost fee included in your invoice total covers the bitcoin miner fee cost of BitPay's transaction sweep for your payment. This fee is an operational cost, not revenue collected by BitPay. It is not included with refunds. Learn more about the reasons for this cost.

How do I pay without a payment bitcoin address?

BitPay invoices have recently changed to display Payment Protocol URLs or a Payment Protocol QR codes, which provide bitcoin address and amount information securely to bitcoin wallets.

You can use any of the popular Payment Protocol-compatible wallets below to pay a BitPay invoice. If you don't have one of these wallets yet, simply create a wallet and send some bitcoin to it.

There are several ways to pay a BitPay invoice (like the one below) from your bitcoin wallet.

A. SCAN THE QR CODE

Scan the QR code to open the payment in your mobile wallet. Your wallet will lock in with the correct receiving bitcoin address and sending amount. Then make the payment.

B. OPEN THE PAYMENT IN YOUR WALLET

If your wallet is on the device you're using to view the invoice, you can open the payment in your wallet by tapping "Open in wallet". Confirm everything is correct, and you can send the payment from your wallet.

C. SEND THE PAYMENT MANUALLY

Copy the payment URL (Beginning with bitcoin=?r-https://) from the invoice and paste it into your wallet's "Send" screen. Check your payment details, then send the payment.

You'll see the payment reflected on the invoice instantly when you hit "Send" in your wallet. Remember to send your payment during the 15-minute payment window. BitPay only guarantees the fixed BTC price for this time period.

For more information on sending a payment, see How to Pay with Bitcoin, or watch our video guide.

Did my BitPay transaction go through?

Bitcoin payments usually require 6 confirmations before the transfer is marked as complete. Depending on the mining fee paid, a transfer will be considered high or low priority, so generally speaking, the higher the mining fee, the quicker the settlement.

Bitcoin is a decentralized digital currency controlled by a massive open-source network of people, you can use third-party services to check if your payment successfully transferred. Just enter in your block or transaction ID in the search bar. Once your block or transaction ID is located, the status of the transfer will appear.

http://blockchain.info

https://www.blocktrail.com/BTC

Is there a surcharge paying with Bitcoin?

Yes, there is a 0.5% surcharge when paying with Bitcoin. Our payment processor BitPay charges us 1%, so we have split this charge equally between you and us.

Is there a minimum / maximum Bitcoin transaction size?

You can pay with Bitcoin via the web shop up to £300,000

There is a minimum transaction size of £100

For larger transactions, please call us directly on +44 (0)207 871 0532

What is the process?

Buying gold bullion online with Bitcoin is easy at the Sharps Pixley online shop, just follow the transaction process to the payment method selection page and click on Bitcoin. There is a 0.5% surcharge for paying online with Bitcoin, which is 2% less than paying with a credit card, and this fee will be applied at this stage. By clicking through accepting the terms and conditions and clicking pay now, a window will appear from BitPay allowing the customer to scan a QR code to complete the payment or they can copy the address and send the correct amount of Bitcoin to that address from a Payment Protocol Compatible Bitcoin wallet.

How does Bitcoin work?

New Bitcoins are generated though a process called mining but you can also purchase bitcoins on a Bitcoin exchange. The whole Bitcoin network is used to monitor and verify both the creation of new Bitcoins through mining, and the transfer of Bitcoins between users. A log is collectively maintained of all transactions with every new transaction broadcast across the Bitcoin network.

What is Bitcoin?

Bitcoin is a new digital currency that was created in 2009 and is held electronically. Bitcoin works on a public ledger called blockchain, which holds a decentralised record of all transactions that is updated and held by all users of the network. Once you acquire bitcoins, you will keep them in a digital “wallet,” which can be stored either online or offline. Your wallet is like your own private bank, over which you have total control.